FREE SHIPPING ON APPAREL ORDERS OVER $50

CUSTOMER SERVICE

ORDERS ARE PROCESSED AND SHIPPED MONDAY-THURSDAY. ORDERS PLACED ON FRIDAYS WILL BE PROCESSED THE FOLLOWING MONDAY.

*48 contiguous states only. 3-10 business days, depending on distance from Carlsbad, California.  

FREE SHIPPING on Apparel Orders Over $50.00 (48 Contiguous States Only)

  • Apparel/Accessories - $6.00 Flat Fee
  • 1 Surfboard, 6' and under - $55.00 Flat Fee
  • Surfboards over 6' - $120.00 Flat Fee


Shipping Notes:

  • SUPERbrand only offers USPS or UPS/Fedex Ground Shipping.
  • Shipping is available only for items that are in stock.
  • Shipping is only to the US at this time. 


Backorders

Currently, SUPERbrand does not offer backordering. 

Returns Shipping

Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you. customerservice@superbranded.com.

 

RETURN POLICY

SUPERbrand is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 90 days - in the condition you received it for a full refund. Merchandise must be returned in its original condition with merchandise tags in place with a valid invoice. 
Exceptions to our return policy:

  • Surfboard sales are final and cannot be returned unless damaged upon receipt.
  • Swimwear must not be worn.

 

How To Return an Item

SUPERbrand offers fast and easy returns.

The best way to return items is to use your own shipping method. Email customer service at customerservice@superbranded.com to obtain a return authorization number and write it on your invoice. Enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. SUPERbrand cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address: 

 

Order #___________
SUPERbrand Returns Dept
2777 Loker Avenue West #140
Carlsbad, CA 92010

 

Processing Time for Returns

Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.